1win Blocked My Withdrawal Due to Age Restriction and Locked My Funds
I recently created an account on the 1win website from Nigeria, about 1–2 hours before filing this complaint, and immediately funded it with approximately ₦3,200. When I attempted to withdraw my funds, the system displayed an age restriction message and completely blocked the withdrawal, without offering any option for ID verification or any way to resolve the issue.
This was my very first withdrawal attempt and my first experience using the 1win platform. I have not contacted customer support yet because the system itself clearly shows an age restriction and prevents withdrawals, and there is no clear guidance on how I can recover my money despite not being allowed to use the service.
In this situation, I am requesting that my 1win account be closed and that my available balance of approximately ₦3,200 be refunded to me, since I am not permitted to use the platform due to age restrictions and my funds are effectively locked without any visible solution.
Hello! We understand your concern and the frustration caused by this situation, especially as this is your first experience on the platform. Age-related restrictions are applied in line with internal security and compliance rules to ensure safe use of the service. At this stage, only our security team can assist you with this matter and provide a detailed review of your case. Please contact them directly and include your account details. Your request will be handled in the order it was received.
