1win Deposit Limit Tool Didn't Update Immediately

I am writing to complain about 1win restricting my account and blocking access to my own funds right after I tried to set a responsible gaming limit. Yesterday I won $1,200 on roulette and, in order to play responsibly, I set a weekly deposit limit of $50 in my profile settings so that I would not be tempted to gamble my winnings back. As soon as I saved this new limit, my entire account was restricted, and since then I have not been able to access the cashier page or withdraw my $1,200 balance. Instead of supporting responsible play, this restriction feels like a tactic to trap my winnings. When I contact support, I only get automated responses saying that my account is under “Responsible Gaming restrictions,” without any clear explanation of why this affects withdrawals. I did not request a self-exclusion or any block on withdrawing my existing balance; I only set a deposit limit. They then started asking for an ID card and many other documents, and despite already sending documents, they keep requesting more, which is extremely annoying and makes the process feel unfair and excessive. My 1win account ID is 1993***. I request that the restrictions on my account be lifted as soon as possible so that I can access my account freely again and withdraw my $1,200 balance without further unnecessary document requests. I expect my account to be restored and my funds to be released promptly.


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