1win Account Blocked After Win

I have been playing on 1win for months, regularly depositing and losing small amounts without any issues. Recently, while playing Crazy Time in the live casino section, I hit a very high multiplier and my balance suddenly increased to approximately $2,050. Right after I tried to withdraw these winnings, I was logged out of my account and received a message saying that my account was “temporarily blocked for security reasons.” After seeing this message, I immediately contacted live chat, but they only told me to send an email. I sent the email as requested and have been waiting, but I have not received any response for many hours and my account remains blocked. Until I won a significant amount, my account worked without any problem, so this sudden “security” block right after a big win feels extremely unfair and raises doubts that winning customers are being prevented from withdrawing. My 1win account ID is 551***. I request that my account be urgently unblocked, that my balance of around $2,050 be fully paid out to me without any deductions or delays, and that I receive a clear written explanation as to why my account was blocked right after my win and withdrawal attempt. I expect this situation to be resolved quickly and transparently.