I am writing regarding the ongoing restriction on my 1win account (ID: 7738291) after I used your responsible gambling tools to activate a 30‑day cooling‑off period. I activated the 30‑day break on 15.03. According to this timeframe, the restriction should have automatically ended 30 days later, and we are now already 48 hours past that date. Despite this, my account is still completely locked, and I cannot deposit or access the sportsbook as normal. I understand that compliance and security rules are strict, and I respect the concept of a responsible gambling break. However, if the system defines the period as 30 days, I expect the restriction to be lifted automatically on day 31, unless there is a clear and justified reason explained to me. At the moment, there is no such explanation, only an ongoing restriction beyond the period I agreed to. I kindly request that my account be reactivated without further delay so that I can resume using the sportsbook, including placing bets this weekend, or that you provide a clear and prompt explanation if there is any specific issue preventing reactivation.
I had been using my 1win casino account actively when it was suddenly blocked about 16 hours ago without any prior warning or clear explanation. At the time my account was blocked, there was a balance of approximately 32,000 in it, and I have not been able to access this money since the block. After...
I have a casino account on 1win, and it was suddenly blocked on January 12, 2026. Since that date, I have not been able to access my account in any wa...
I have been using my 1win account with the ID 347731109 (registered to the email address rashwanm***@gmail.com), and around 10 days ago, my account was suddenly blocked without any prior warning. Since then, I have been completely unable to access my account or withdraw my balance of 13,400 EGP. Aft...
I am experiencing a serious problem with the real‑time balance display on my 1win sports account. This morning, I noticed that my account balance was not updating correctly after my actions. After placing bets and performing several transactions, the balance on the screen remained frozen, and even u...
I am writing regarding a pending withdrawal issue with my 1win account (gaming ID: 54409388). On 22 February, I requested a bank transfer withdrawal of 1,200 Indian rupees, but even after more than 34 hours, the status of this withdrawal has not changed, and the money has still not reached my bank a...
