DLS 26 Failed to Restore My Facebook Account After Phone Change

Because my phone broke, I had to buy a new device and reinstall DLS 26 on the new phone. However, when I entered the game, I could no longer access my old account that was connected to Facebook. Instead, the game creates a completely new account every time, and my previous account does not appear anywhere.

The last time I accessed my old account through Facebook without any problems was approximately 1–2 months ago. Even though I am using the exact same Facebook account on my new phone, the game keeps redirecting me to a brand-new account instead of restoring my old one. Because of this, I cannot access my previous progress, the effort I invested into the game, or any purchases I made.

I already submitted support requests through the in-game support section and other related support channels, but so far I have not received any response. I want my old Facebook-linked account to be located and reactivated on my new phone, together with all of my progress and any purchases connected to that account.

I request that this access issue be investigated and resolved as soon as possible.