1win Free Bet Bonus Winning Not Credited
I am writing regarding an issue with my 1win sports betting account where my bonus winnings have not been properly reflected in my balance. Two days ago, I placed a sports bet of RM70 with bet ID 261371779, and the bet won with a return of RM700. However, this winning amount has not appeared in my gaming account balance. I contacted 1win support multiple times via live chat and email. The only response I received was that my bet was successful and that the winning amount had already been credited to my main game account, and I was instructed to refresh my game account and check the updated balance again. Despite repeatedly refreshing and checking, the RM700 still does not show in my balance, and I have not received any proper proof or transaction history confirming this credit. I request that 1win provide clear transaction history or concrete proof showing when and how the RM700 from bet ID 261371779 was credited, or otherwise immediately credit the missing amount to my account. I expect a transparent explanation and a prompt resolution of this issue.
Hello! We understand why this situation raises concerns. At the moment, your case is being clarified with the responsible specialists, including the status of the payout for this bet and the transaction history linked to it. As soon as we receive the final information regarding your bet and balance update, we will inform you with the next details.
Thanks for the prompt reply and please let me know soonest.
It's been 3 days, and there is still no news. I'm very disappointed with this kind of service.
