1win Betting Account Deposit Missing After M-Pesa Transaction
I am writing to report a missing deposit issue with my 1winbet account. On 19 December at about 1:48 p.m., I made a deposit of KSH 800 via M‑Pesa to my 1winbet account, which has the account ID 334020687. The transaction shows as successful on the deposit records, but the funds have never been credited to my betting account. I find it very unfair that the money is marked as successfully deposited yet is not available in my account balance. This situation has caused me inconvenience and loss of trust in your platform. I request that you urgently investigate this transaction and either credit the KSH 800 to my 1winbet account or refund the same amount back to my M‑Pesa account. I expect a clear explanation of what went wrong and a fair resolution, as I simply want justice for the money that has gone missing.
Hello! We see your report regarding the deposit made on 19 December via M-Pesa and understand your concern about the funds not being reflected on your balance. The deposit operation is registered in the system and is currently under review — the request is in progress and undergoing verification within the standard payment procedure. Cases where a transaction is marked as successful but not yet credited may require additional confirmation from the payment provider. All details you provided have been recorded, and the check is ongoing. Once the review is completed, the deposit will either be credited to your account or the status will be updated accordingly. The request is not closed and remains under control.
Hello! Thank you for reaching out to us. After reviewing your account, we can confirm that your deposit was successfully credited to your account. The funds are now available in your account balance. We understand your concerns and apologize for any confusion this may have caused. If you encounter any further issues or need assistance with anything else, feel free to reach out. We’re here to help. Thank you for your patience and trust in our platform.
