1win Cancels RM1,900 Withdrawal Without Explanation

I am writing to report a serious issue with my 1win account (ID: 345003288) regarding a canceled withdrawal. Last night, I requested a withdrawal of RM1,900, but the request was canceled and I did not receive my money. No explanation was provided for the cancellation, and the funds have still not been paid out to me. Since this happened, I have tried to contact your customer service team, but they have not responded to my messages. In addition, the verification code required for account access and transactions is not being sent to me, which prevents me from properly managing my account or resolving this issue on my own. I request that 1win urgently contact me, ensure that the verification code is delivered correctly, and either process my RM1,900 withdrawal or clearly explain the situation and return my money without any further delay.