1win Failed to Credit $190 Bank Transfer Despite Successful Status
I am writing regarding an unresolved withdrawal issue with my 1WIN account. On February 15, 2026, I requested a withdrawal of $190 from India via IMPS (bank transfer). In my 1WIN transaction history, the status of this withdrawal is shown as “successful”; however, the funds have not been credited to my bank account even though more than three days have passed.
I contacted 1WIN customer support about this issue, and they informed me that a ticket had been created for the technical team to investigate the matter. Since then, the status has remained “in progress” with no clear updates, and I still have not received the money in my bank account.
I request that 1WIN either immediately credit the $190 to my bank account or provide a clear and detailed explanation along with proof of the transfer. I also expect this issue to be resolved as quickly as possible, as the delay is causing serious inconvenience despite the transaction being marked as successful on your platform.
Hello! We understand how frustrating this situation can be. Our specialists are clarifying the information regarding your question. We will be happy to help you solve the problem as soon as we fully understand the situation.
Hello! We have checked the available information about your withdrawal. At the moment, the transaction is still being processed, it is undergoing the usual verification checks with the payment provider. Please rest assured that the process is being closely monitored, and we will inform you as soon as the withdrawal is credited successfully.
Hello! We would like to clarify that the initial withdrawal was declined by the payment system and the funds were automatically returned to your gaming balance. After you submitted a new request, the transaction was completed successfully. We appreciate your patience throughout this process and hope your experience with the platform remains smooth and comfortable.
