1
Bk Pandya is completely dissatisfied with the result

1win Delays ₹1,200 IMPS Withdrawal With No Transaction Reference

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Bk Pandya
January 26, 3:40 pm
50

On January 26, 2026, I submitted a withdrawal request of ₹1,200 from my 1win account via IMPS in India, to my Yes Bank virtual account. Although the withdrawal was initiated, the amount has not been credited to my bank account for approximately 12 hours, and I have received no update or clear information about the status of this transaction.

I was not provided with any transaction reference ID or withdrawal request ID for this ₹1,200 withdrawal. I contacted 1win customer support through live chat regarding the delay, and I was instructed to contact the email support team. I followed this instruction and emailed support, but I have not received any response so far. I have also checked my Yes Bank virtual account statement and confirmed that there is no credit of ₹1,200.

This is my first withdrawal attempt from 1win to this Yes Bank virtual account, and the lack of transparency, reference details, and response is causing me serious concern. I am requesting that my ₹1,200 withdrawal be processed and credited immediately to my Yes Bank virtual account, and that I be provided with a clear explanation regarding the delay and the current status of my withdrawal. I expect this issue to be resolved promptly and the payment to be completed within 1–2 hours.

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January 26, 6:50 pm (3 hours after complaint)

Hello! We are currently clarifying information regarding your inquiry. We would be happy to assist you in resolving the issue as soon as we have a full understanding of the situation. Typically, we respond within a week's time. Thank you for your patience and cooperation.

Bk Pandya
Bk Pandya
January 26, 6:52 pm

I don't have week time, medical emergency situation in my home I need that money asap.

Bk Pandya
Bk Pandya
January 27, 12:52 pm

I have been requesting the IMPS/UTR reference number since yesterday. If the withdrawal was actually processed, the UTR must exist. Please share the UTR within 24 hours, failing which I will proceed with a formal complaint to the cybercrime portal with all proofs.

Bk Pandya
Bk Pandya
January 27, 4:52 pm

As per time I'm writing this 1win has provided me an UTR no of the transaction but my bank denied they don't receive any transaction stating with this UTR no details

Bk Pandya
Bk Pandya
January 28, 2:13 pm

I'm making bank's reply to visible ny everyone so no one else can fall under this scam anymore. There are providing fake UTR Number of the transaction.

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