On January 26, 2026, I submitted a withdrawal request of ₹1,200 from my 1win account via IMPS in India, to my Yes Bank virtual account. Although the withdrawal was initiated, the amount has not been credited to my bank account for approximately 12 hours, and I have received no update or clear information about the status of this transaction.
I was not provided with any transaction reference ID or withdrawal request ID for this ₹1,200 withdrawal. I contacted 1win customer support through live chat regarding the delay, and I was instructed to contact the email support team. I followed this instruction and emailed support, but I have not received any response so far. I have also checked my Yes Bank virtual account statement and confirmed that there is no credit of ₹1,200.
This is my first withdrawal attempt from 1win to this Yes Bank virtual account, and the lack of transparency, reference details, and response is causing me serious concern. I am requesting that my ₹1,200 withdrawal be processed and credited immediately to my Yes Bank virtual account, and that I be provided with a clear explanation regarding the delay and the current status of my withdrawal. I expect this issue to be resolved promptly and the payment to be completed within 1–2 hours.
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