1win Deposit Not Detected 13 Digit Reference

Thank you for your response and for confirming that my deposit dated 2 February is currently being processed. I would like to add one important clarification. My transaction was an internal bank transfer, which generated a 13-digit reference number instead of the standard 12-digit UTR used in UPI transactions. This is likely the reason why your system is not able to automatically detect my payment. In this case, I kindly request you to guide me on how I can activate this deposit using a 13-digit reference number, or please let me know if such transactions can only be handled manually from your side. I have already provided all the necessary proofs, and the amount of ₹50,000 was successfully debited from my account and has not been refunded. I trust your team and request you to kindly provide a proper resolution to this issue at the earliest. Thank you for your support.

Thank you for the update. Kindly confirm that the deposit request dated 2 February currently being processed refers to my ₹50,000 internal bank transfer, and not the earlier reversed transaction. Also, I understand that this payment is not yet activated because it generated a 13-digit UTR. I need your help. How can I activate this UTR? Thank you.

And one thing I want to add that my bank also confirmed that receiver means your payment provider has closed his bank account that's why they are not giving you the proper resolution you can ask them for bank statement and please check it manually not check with based upi because it is bank transfer internal hope you understand please if you didn't resolve my problem so I will never play 1 win again🙏😭