1win Deposit Not Credited – No Response from Support After a Month

Mustafa
February 25, 1:05 am
89

I deposited ₺500 into my 1win account, but the funds never appeared. After waiting for an hour, I contacted customer support, and they told me I would receive an email within 1 to 7 days. However, it has now been over a month, and I still haven’t received any response.

Despite providing the transaction receipt, they keep sending automated responses saying they are waiting for feedback from the payment system. The delay is completely unacceptable, and I am experiencing serious communication issues with their support team.

I demand an immediate resolution and my money to be credited. Has anyone else faced this issue? 1win must take responsibility and resolve this!

July 28, 4:47 pm (5 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely help resolve your problem. Best regards, the 1win team.

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