1win Deposit Not Credited Despite Being Completed

Аркадий
1win
June 24 12:50 PM3

I made a deposit of 44 USDT to my 1win account via the Tron (TRC20) network to the address provided by the platform: TCYoC47d3VEtjUfTd22HZc3GbkCFiQwBU3. My user ID on the platform is 672***. The transaction appears as “Completed” on the blockchain, and the Transaction ID is af33B...A1f8b. Despite this, my account balance on 1win still shows zero and the deposit has not been credited. I contacted support and only received automated and unhelpful replies instead of a real check of the payment on the network. My request is that this 44 USDT deposit be manually verified on the Tron (TRC20) network and immediately credited to my 1win account. I am ready to provide transaction and payment screenshots as proof if needed.

1win
June 25 12:07 PM (23 hours after complaint)

Hello! We understand why this situation is causing concern, especially when the transaction is already confirmed on the blockchain. We can see your request and the deposit is already under review by the relevant team. At the moment, the transaction is still being processed internally. We continue monitoring the situation from our side and expect the processing to be completed as soon as possible.

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