1win Deposit Not Credited After 300 USDT TRC20 Transaction
I deposited 300 USDT into my 1win account (ID: 4992011) on April 4, 2026, using the TRC20 network. The transaction was fully confirmed on the blockchain within approximately 2 minutes, and I have a valid TxID confirming its success. However, even after 24 hours, my 1win account balance remained at zero, and the deposit was not credited.
During this time, I contacted live chat support multiple times and provided all necessary transaction details, including the confirmed TxID. Despite this, I only received repeated responses asking me to “wait for the financial team,” without any clear explanation, resolution, or estimated time frame.
I request that my account be credited with the full 300 USDT immediately, based on the confirmed TRC20 transaction. I also expect this issue to be properly investigated to prevent similar problems from happening in the future, along with a clear explanation of the delay.
Hello! We understand your concern — it must be frustrating to see a confirmed deposit not reflected in your account. To proceed with a thorough check, please confirm that your account ID is correct. Once confirmed, also let us know the exact website or mirror address where you made the deposit. With this information, we will be able to investigate the transaction in detail and provide an update on the status of your deposit.
The issue has been sorted out. A senior manager from the 1win support team reached out to me directly. Apparently, there was a temporary payment gateway sync issue with crypto deposits on that specific day. My 300 USDT were manually credited to my account, plus they gave me a 20 USDT no-deposit bonus as an apology for the delay. Everything is fine now, fair play to them!
Hello! We’re really glad to hear that everything has been resolved and the funds were successfully credited. We appreciate your high raiting - it means a lot. Wishing you smooth transactions and great results ahead!
