1
Qismt is completely dissatisfied with the result

1win Deposit Not Credited – Delayed or Missing Funds Issue

Qismt
February 25, 7:16 pm
81

I am frustrated with 1win's deposit system. Every time I deposit money via bank transfer, the funds do not reflect in my account. Instead, I receive a "pmnt" code and am told to wait between one and seven days for processing. However, even after a full week, the deposit still does not appear in my balance.

Sometimes, they never return the money, or in rare cases, they send it back to my IBAN account after a long delay. Today, without my previous "pmnt" request being resolved, I deposited again, and once more, they issued another code—meaning I now have to wait another week.

This is unacceptable. I demand immediate action and a clear explanation from 1win's support team. I expect my funds to be credited or refunded promptly. Someone from the company must contact me to resolve this issue ASAP.

July 28, 4:47 pm (5 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will definitely look into the situation and help resolve your problem. Sincerely, the 1win team.

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