1win Deposit Deducted Not Credited
I am writing regarding a serious and recurring deposit issue I am facing on the 1win platform. I use the 1win website from India, and my account details are as follows: username “kanasolanki” and ID 56551***. On 10/04/2026, I attempted to deposit ₹2,000 into my 1win account using PhonePe via UPI. The amount was successfully debited from my PhonePe account, but on the 1win side the deposit was immediately cancelled. I have transaction details and proof clearly showing that the payment was completed from my side, yet the funds were neither credited to my 1win balance nor refunded back to my PhonePe or bank account. After this incident, your support team created a ticket and asked me to wait 24 hours. When 24 hours passed, I received the same standard reply again and was told to wait further due to “time limit” issues. This pattern has repeated, and each time I contact support, I am given similar generic responses without any real progress. It has now been about one month, and this particular ₹2,000 deposit is still not reflected anywhere. This is not the first time I have faced such deposit-related problems on 1win. On several previous occasions, similar issues occurred where deposits failed on your side despite the amount being deducted from my payment method. Even when I provided all required evidence and transaction IDs, the problems remained unresolved and the money was neither properly credited nor promptly returned. I have tried reaching out to your 24/7 support many times and repeatedly asked for help, but so far nobody has been able to provide a clear solution or final resolution, which has left me extremely disappointed and frustrated. For this latest incident involving the ₹2,000 PhonePe deposit on 10/04/2026, I request that the full amount be credited immediately to my 1win account without any further delay, or otherwise be refunded in full back to my original payment method. I am ready to share all related UPI and PhonePe transaction IDs and screenshots again as proof. After facing the same type of issue multiple times and receiving only repeated standard responses, I now expect this matter to be handled urgently and resolved conclusively.
Hello! We understand how frustrating this situation feels. At the moment, your withdrawal is still pending processing within the payment system. The delay is occurring on the side of our payment partners, and it is outside of our direct control. We are actively working to ensure your transaction is completed and credited as soon as possible, and we will notify you immediately once the process is finalized. We’re also sorry that your experience with support did not meet your expectations. Your feedback has been noted, and we will forward your comments to the responsible team for review.
Hello! We have double-checked the details of your transaction. We are pleased to confirm that your deposit has been successfully credited to your gaming account, and the funds are available for use on the platform. Thank you for your patience.
