1Win Cancelled My Deposit but Kept the Money From My PhonePe Payment
I attempted to make a deposit of 2,100 INR to my 1Win casino account on 1 June at around 1:08 AM from Tezpur, India, but the payment has been cancelled and my issue is not being taken seriously. First, I created a deposit window for 2,100 INR and tried to pay via PhonePe. However, the payment limit was 2,000 INR, and without noticing this properly I sent 2,000 INR through PhonePe. I then tried to send the remaining 100 INR through GPay, but that 100 INR payment was not successful and was refunded back to me, so only 2,000 INR actually left my account. Despite this, the status of the deposit on 1Win is now shown as “cancelled” and I cannot see the 2,000 INR credited to my casino balance. I have a payment reference/UTR for the transaction: 124008611138. I contacted 1Win customer support about this, but they simply said the payment was cancelled and did not try to help me resolve the situation or explain clearly what happened to my 2,000 INR. I request that 1Win investigate this 2,000 INR payment linked to my deposit attempt and either credit the 2,000 INR to my casino balance or refund the amount back to my payment method, according to your policy. I would like a clear explanation and a proper resolution to this problem as soon as possible.
Hello! We can see why this situation raises concerns. At the moment, your deposit is still being processed by the payment system. Because of this, the final status and balance update may take longer than expected. Our specialists are already monitoring the transaction and working to have the funds credited to your gaming account as quickly as possible. We apologize for the extended waiting time and will continue tracking the processing status until it is completed.
Hello! We have checked the details of your transaction and can confirm that the deposit has been successfully credited to your gaming account in full. We appreciate your patience while the payment was being processed. Our team will review this case internally to help minimize similar delays in the future.
