I am extremely annoyed with how 1win handles Bitcoin withdrawals. On February 25, 2026, at around 02:00 PM, I requested a withdrawal of $100.00 in BTC to my address (bc1qdct...e59z37e). In the app, the withdrawal is marked as “Successful,” but I still do not actually have the money in my wallet. When I checked the transaction on a blockchain explorer, it has been sitting with 0 confirmations for over a month. The reason is that 1win used a very low miner fee of around 12 sat/vB during a period when the Bitcoin network was heavily congested, so my transaction is stuck in the mempool and not being picked up by miners. If you offer BTC withdrawals, you must use dynamic and reasonable network fees so that transactions are confirmed in a timely manner. I request that you fix this issue by ensuring that my $100 BTC withdrawal is successfully confirmed and delivered to my wallet and that you adjust your fee policy so other customers do not face the same problem.
On November 27, 2025, I submitted a single withdrawal request of $110 from my 1win account using the bank transfer method. Even though more than two days have passed, the withdrawal has still not been deposited into my bank account, and the situation remains completely unclear. When I contacted liv...
I am writing to report a serious issue with a crypto withdrawal on 1win and to request a clear resolution. On February 26, 2026, at 11:38 AM, I reques...
I requested a withdrawal of 10,000 INR from my 1win wallet on 31st December 2025 via bank transfer to my Indian bank account, but I have still not received the money. Until this date, all of my previous withdrawals from 1win had been successfully received without any issues, so this situation is unu...
I made a deposit of $60 to my 1win account on January 29, 2026 at around 11:50 a.m. The payment was successful on my side, but the amount has still not been credited to my 1win wallet, and the transaction status continues to show as pending even after 48 hours. I have the transaction details and scr...
I have been using 1win for a long time and have successfully withdrawn funds many times in the past. However, since 23/12/2025 I have been unable to withdraw my money, and my withdrawals are either stuck in processing or automatically cancelled by the system. After 23/12/2025, I submitted several wi...
