1win Account Blocked After ₹50,000 Withdrawal Request via IMPS
I created an account on 1win and deposited ₹50,000 via UPI bank transfer to place bets on Indian Premier League cricket. After the match was canceled due to rain, I decided to use the same deposited amount to play Aviator instead. Later, on April 6, I submitted a withdrawal request for ₹50,000 via IMPS to my bank account.
Shortly after making this withdrawal request, my 1win account was suddenly blocked without any explanation. I have already completed all required verification steps and submitted my documents as requested, but my account remains blocked. Additionally, I am not receiving any clear or helpful response from customer support.
Due to this situation, I am unable to access my account or my funds, and I am concerned that I have effectively lost my ₹50,000. I request that my 1win account be immediately reactivated so I can access my balance and complete my withdrawal of ₹50,000 via IMPS as originally requested. I also expect a clear explanation for why my account was blocked and a prompt resolution to this issue. My account number is 357494373.
Hello! We have thoroughly reviewed the information regarding your account. Access to your account has been restricted in accordance with Section 12.8 of the platform’s Terms and Conditions. This decision is final, and access cannot be restored. Withdrawals are not available in this case. For further clarification regarding the suspension, please contact our security team via email.
That was not my fault. Yesterday’s IPL cricket match was canceled due to a rain delay. After that, I played Aviator and requested a withdrawal. I have never used any third-party bot, nor do I have multiple IDs, and I did not request a withdrawal without playing. So how can my account be blocked? I played using my total deposited balance. This response from your side is not acceptable. I request you to recheck everything and process my withdrawal. At least return my pending withdrawal amount. I do not want to lose ₹50,000.
Kindly don't cheat with your genuine customers.
