The status of my shipment on 17TRACK hasn’t changed for weeks. How can I contact support?

It’s frustrating when a shipment’s status on 17TRACK hasn’t changed for weeks, but there are several ways to contact support and look for a solution.

Why could this happen?
• The carrier may take a long time to update the tracking system due to logistics delays;
• Sometimes data doesn’t sync properly between carriers and the 17TRACK platform;
• Customs issues or prolonged storage can delay updates.

How to contact support:
• Fill out the official form at their webpage describing the problem and attaching the tracking number.
• Send an email to [email protected] explaining the issue and including the tracking number.
• Visit the carrier’s official website to find phone numbers or contact forms.

Additional tips:
• Keep all emails and screenshots as backup for future claims;
• Ask the seller if they can contact the carrier directly to get more information.

If you’ve faced a similar problem, don’t hesitate to share your story. You can also file a complaint on Xolvie to help others in the same situation.