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17Track Delivered Status Wrong and Moon Beamcode Parcel Not Received

Liz
April 21 4:53 PM7

I placed an order with Moon beamcode for Peter Alexander pyjamas on 20 March, with order number 173138962103. The parcel was to be delivered to my address in Mountain Creek, Queensland, Australia. When I track the shipment on 17Track using tracking number ZA05535382401, it shows the parcel as delivered on 20 April. However, I have not received this parcel at my address. Despite the tracking status indicating delivery, there has been no parcel left at my home, no card in the mailbox, and no delivery handed to me or anyone in my household. I contacted Moon beamcode by email regarding this missing parcel, but I have not received any response so far. I request that a replacement order for the Peter Alexander pyjamas be sent to me as soon as possible. If a replacement is not possible, I expect a full refund of 40.54 AUD for this order. I kindly ask that this issue be investigated and resolved promptly, as I have paid for goods that I have not received.

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