My package was marked as delivered by 17TRACK, but I have no proof of delivery. How can I file a claim?

Why could this happen?
• The carrier may have marked the package as delivered before actually completing the delivery;
• Sometimes the package is left in the wrong place (neighbors or reception) without notifying the recipient;
• It could also be a scanning error in the logistics system.

How to file a claim:
• Contact the seller or sender and ask them to file a claim with the carrier to clarify the situation;
• Check the carrier’s official website (using the tracking number) to see if there are more specific delivery details;
• If you paid with PayPal or a card, consider opening a dispute or requesting a chargeback.

Additional tips:
• Keep all evidence such as emails, screenshots, and payment receipts;
• Ask neighbors or building staff if they mistakenly received the package.

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