Zoomex hasn't credited my deposit; how can I track the transaction and get my funds?

First verify whether the issue originates on the blockchain or within Zoomex's internal system.

Locate the Transaction Hash (TxID) in your sending platform's withdrawal history and enter it into the appropriate blockchain explorer to check the number of block confirmations.

If the blockchain status is unconfirmed or failed, the funds have not reached Zoomex yet, and you must contact the sending wallet provider.

If the blockchain confirms successful delivery but your Zoomex account balance remains uncredited, the issue is typically caused by a missing/incorrect Tag or Memo, an unsupported token, or using an unselected transfer network.

To recover missing funds, log in to your account, go to Assets > Deposit, and select the "Deposit Hasn't Arrived?" or self-service recovery form.

Input your TxID, coin ticker, chain network, and deposit address to trigger an automatic check, or email your UID and full transaction details directly to [email protected] for manual credit processing.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.