Dissatisfaction With Zoom's Subscription And Terms Of Service

I am writing regarding my Zoom AI Companion Monthly subscription, which was renewed without any prior notice or reminder email about the upcoming charge. Yesterday, the subscription was auto‑renewed and the fee was taken from my account without a single pre‑renewal notification. Immediately after seeing the charge, I contacted Zoom customer support, explained that I was undergoing a medical procedure, and requested that the subscription be cancelled and the amount refunded, as the renewed period had not been used at all. I opened a support ticket right away with reference number BIL2693025. Despite this, Zoom refused to issue a refund, stating only that this was in line with their terms of service and showing no flexibility or understanding of the situation. In my view, charging customers again without a clear advance reminder and then declining a refund for a completely unused subscription period is a very poor consumer practice and deeply disappointing. Because my request was rejected, I ultimately had to initiate a chargeback through my bank. If Zoom had shown any willingness to help and refunded this renewal, I had planned to resubscribe a month later. Instead, they have lost both this payment and a customer. I request that Zoom review this case, refund the renewal fee for the unused period, and reconsider their approach to renewal notifications and refund flexibility so that other customers do not face the same experience.