I made a purchase from Zara's online store with order number 52635932889, only to find that the product was defective. I tried to exchange the product at the store but was told that they could only take it back. I then reached out to Zara's customer service, where I was promised that a file would be opened and I would be able to exchange the product or receive a refund for the difference. However, after delivering the product back to the store and going through the examination process, I was shocked to find out that Zara was now saying they couldn't refund me because I had purchased the product from a store instead of the website. This complete contradiction in their promise and policy is extremely disheartening and shows a lack of consistency and communication within the company. I am deeply disappointed by the false promise and double game that Zara has played with their customer service, and I would advise others to think twice before making a purchase from their website or store.
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
I had an incredibly disappointing experience with Zara’s online order process. Despite providing my full address and contact details, my order (No. 5386****360) was shipped, went out for delivery, but was returned to the Zara warehouse without ever reaching me. When I reached out to customer service...
On March 22, 2023, I used order number 52780373819 to buy things from the Zara website that cost more than 700 liras. But I never got the things I ordered. For a while, the package was shown as being on its way, but then it showed that the items had not been delivered and were sent back. The shippin...
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