Zara Türkiye Processed One Returned Item But Claims The – ₺6,260

I purchased five items from Zara Türkiye through the official website/app under order number 54364761913 and returned all of them together in a single parcel using one return code. The return package was shipped on 5 July 2026, delivered to Zara on 10 July 2026, and the return was processed on 13 July 2026. However, only one of the returned items was processed for a refund, and the remaining products were incorrectly marked as “not received,” so my refund of 6,260 TRY has not been issued. All five items were placed in the same package and sent back in a single shipment, and the return status on my Zara account clearly shows multiple items under the same return. Despite this, I am being told that only one product arrived. I made the payment by credit card and I am now waiting for the remaining 6,260 TRY to be refunded. Over the last week I have contacted Zara Türkiye customer service multiple times via live chat and WhatsApp. Each time I was told that the missing items did not reach the warehouse and that no refund could be processed. Although I repeatedly requested a detailed investigation, including checking warehouse intake and package‑opening recordings for this specific return, I only received standard template responses and no concrete solution. I request that Zara urgently conduct a thorough investigation of my return, including warehouse and package‑opening records, and immediately process the missing refund amount of 6,260 TRY to my credit card for the items that were returned but incorrectly recorded as not received.