On February 12, I purchased a t-shirt from Zara’s online store with order number 5458*****34, paying approximately $28. When I received the product, I tried it on and it fit perfectly—there were no issues with the size or cut. The label and care instructions clearly stated that the item could be washed at 30°C.
I waited for suitable weather to wear the t-shirt, and during this time, I washed it exactly according to the instructions at 30°C. However, after washing, when I tried it on again, I noticed that it had significantly shrunk, its shape had completely changed, and it no longer fit me, making it unwearable. Experiencing this despite following the care instructions precisely indicates that the product is defective or of poor quality.
After paying $28 for this item, I did not expect to face such an issue under proper use. I request that Zara conduct the necessary inspection and resolve my grievance, preferably by offering a replacement or an appropriate solution.
I'm incredibly frustrated with a recent Zara purchase. A T-shirt I bought shrunk significantly after the first wash, even though I followed the care instructions (30°C!). To make matters worse, Zara rejected my return request. This is completely unacceptable! I spent $100 on this shirt, and it's ...
On September 20, 2025, I purchased two Printed Sweatshirt and Jogger Sets (Ref: 7878/539, 4 Years / 104 cm) from Zara’s online store under Order No. 5430*86. After receiving the items, I followed the care label exactly and washed them at 30°C. However, after the very first wash, both sets shrank sig...
On March 21, 2025, I purchased several linen products from Zara Metromall, paying ₺[amount]. Unfortunately, despite washing them at 30°C according to the care instructions, two of the items noticeably shrank, and another product faded badly, as shown in the attached photo. Today, I visited the Zara...
I purchased a knit dress from Zara, and after just one wash, it shrank an entire size, even though I carefully followed the washing instructions and used a 30-degree cycle. When I brought this issue to the store, explaining my frustration, the staff were dismissive and compared my dress to a larger ...
On September 24, I purchased pants from Zara’s online store (item code: 1733/671, order no: 5433*****58). The order was delivered to me on September 25. Without ever wearing the item, I washed the pants at 30 degrees on a short 15-minute cycle. However, after this wash, the hems and pocket areas dev...
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