I Face Severe Discomfort with Zara Shoes Causing Foot Injury

I purchased a pair of shoes from Zara’s online store on [purchase date], paying ₺[amount]. From the very first wear, these shoes caused severe discomfort. Despite only walking a short 10-minute distance, the shoes injured my feet so badly that they blistered and swelled, making it impossible to continue wearing them.

On that day, I was forced to buy emergency slippers just to get home, which added unexpected costs and left me embarrassed in front of my friends. I had trusted Zara’s quality, but this product experience was both physically painful and emotionally distressing. It is unacceptable for such a globally recognized brand to sell footwear that is unwearable and harmful.

I explicitly request a full refund for the defective product and compensation for the additional expenses I incurred. Please resolve this matter within 14 days.