Zara Order Stuck in Processing, No Delivery or Refund
On 10 October I placed an order via the Zara mobile application for a set of 2 metal ear cuffs, with a total amount of ₺1,009, under order number 54882303790. Since the day I placed it, the order status has been stuck as “in process” and the product has neither been shipped to me nor has my payment been refunded. I contacted Zara customer service regarding this situation, but I only received standard, scripted answers from the AI assistant and no real solution or progress was provided. As of today, my money is still blocked and I have not received either the product or a cancellation and refund. I request that my order be urgently handled, the status clarified, and either the product shipped without further delay or my payment of ₺1,009 immediately refunded to my original payment method. I also expect clear information about the reason for this delay and assurance that similar issues will not be repeated in the future.
