Zara Customer Support Bots Fail to Resolve Frozen Order Status

Order No: 5485*****70

My Zara order, placed on September 4, is still stuck in "Processing" status despite days having passed, essentially frozen at the creation stage. Although the estimated delivery date was clearly stated, my items were not delivered within this timeframe. More importantly, I received no explanation whatsoever even though the delivery window has expired.

When I try to contact customer service, I am constantly met with automated messages instead of actual solutions. Reaching a real human representative to resolve my issue is nearly impossible.

I refuse to accept that an order I paid for on September 4 is being held in "Processing" for days with zero progress. If the item is out of stock or if there is any underlying issue with my order, the customer must be notified in a timely manner. Taking a customer's money and then keeping the order on indefinite hold is an unacceptable approach to service.

I no longer want to wait for my order. I demand that it be canceled immediately and the full amount I paid be refunded. Furthermore, I want to be clearly informed about the exact date the return process will be initiated and when the funds will reflect on my card.

I expect a concrete solution from a real customer representative, not to be brushed off with automated replies. I demand that this grievance be resolved as soon as possible and the cancellation and refund process be completed without delay.