I placed an online order with Zara on September 20, and after the package never arrived, I requested a refund on September 26. Customer service assured me I would get my refund once the items were returned to the warehouse. Now it’s been over two weeks since my refund request and three weeks since the order, but I still haven’t received my money back. How can a package take two weeks to reach a warehouse, or if it hasn’t, why am I the one suffering for it? When I call Zara customer service, they tell me to track the package myself! Why is it my job to chase down a refund for items I never received? Zara needs to resolve this immediately.
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
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