Last January 6, 2024, I made a purchase of ₺2295 at Zara's Marmara Park branch and asked for a Tax-Free refund. At first, they seemed to be on board, but as soon as they caught sight of my Turkish passport, they suddenly backed out. Even though I had previously received Tax-Free refunds in Turkey with my Turkish passport, Zara was adamant about enforcing this policy. If someone is a Turkish citizen or not, living abroad with a residence permit and not paying taxes in Turkey, they are eligible for Tax-Free shopping. When a company decides to provide Tax-Free services, it is important for them to ensure that they do not engage in any form of discrimination based on nationality. I expect Zara to address this mistake promptly, acknowledging it as a recurring problem, and to furnish me with the necessary document. If not, I kindly ask them to provide the legal justification for this decision, as I am ready to assert my legal rights in accordance with the relevant laws. Best regards.
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
On June 15, I went shopping at the Zara Istinye Park store with a foreign guest. We purchased several items, but three didn’t fit, so we returned them the very next day. During the return process at Zara Home, we were informed that refunds could not be issued directly to foreign credit cards. Instea...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
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