I recently returned a product to Zara with the wrong shipping code, and now the company claims the package was sent back empty and has refused to process my refund. This isn’t the first time I’ve had issues with Zara’s returns – they previously lost my package at their warehouse and didn’t issue a refund for that either. For such a large company, it’s surprising that they would deny a refund over this. I expect Zara to resolve this issue and refund my payment promptly, as this level of service is unacceptable.
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
I've been a loyal Zara customer for years, never had an issue until recently. Usually, I bundle up my returns in one box, no problem. Until August 10t...
I requested a return code even though I never wore the products I bought from the Zara store. I dropped off the package at the courier branch, but they couldn’t process it due to a power outage. Since the return was not processed, my return period has now expired. Despite explaining the situation mu...
Hello, Zara has not processed my return or issued a refund. For fifteen days, they claimed my return was being examined in their warehouse. When I last contacted customer service to ask about the status, I was told that the product was not in their warehouse and they could not assist me further. Thi...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
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