Hello, Zara has not processed my return or issued a refund. For fifteen days, they claimed my return was being examined in their warehouse. When I last contacted customer service to ask about the status, I was told that the product was not in their warehouse and they could not assist me further. This is not the first time this has happened; during the summer, they refused to refund me for a product I returned, giving the same excuse that it was not in their warehouse. This repeated issue has caused significant frustration, and I am seeking a resolution to receive my rightful refund.
I purchased several products from Zara Online on [purchase date] for a total of ₺[amount]. When the items did not meet my expectations, I initiated a return through Aras Kargo and the products were delivered to Zara’s warehouse. Despite the return showing as delivered, my refund has still not been p...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
I've been a loyal Zara customer for years, never had an issue until recently. Usually, I bundle up my returns in one box, no problem. Until August 10t...
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