5
Resolved

Unable to Access Zara Account for Return or Exchange

Cansu
Zara
October 8, 2024 6:51 PM120

I purchased 9 items from Zara on September 30, 2024, and while the products arrived, 2 of them didn’t fit me. I tried to initiate a return or exchange, but I can’t log into my account—neither through the app nor the website. It says I don’t have access, and I’m starting to wonder if I’ve been blocked. Now I’m stuck with ₺3500 worth of clothes that don’t fit, and I have no way to return them. Zara, what am I supposed to do with these items? I need this issue resolved immediately!

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I used to have no issues before, but all of a sudden I can no longer access my Zara account, what might be the problem?

10 Complaint

I missed Zara's return window and feel dissatisfied with the quality, but the store does not accept it. How can I return an item after the allowed period is over?

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