My Zara account was blocked. I suddenly logged out of my account and when I tried to log back in, I couldn't log in and I got the message “Your account has been blocked”. I don't know why it was blocked, I don't know what happened. I have so many orders, I can neither return them nor access the invoices. I wrote to 'Live Support', but they had no information, they gave nonsense answers. My account is blocked, I ask why, and they tell me to reset my password. I already have my password. I opened a new account, but my order was immediately canceled. It was also blocked immediately. Why am I blocked, tell me why... I made a return, my money still hasn't been deposited. I ask, and they say they don't have the product. One product in the same package was paid for, why not the other? I am not being helped in any way. I need a clear answer now.
For about a year, I have been trying to place orders on Zara’s online store. Despite attempting multiple times with different bank cards and accounts, my orders are instantly canceled every time without any explanation. The payment is charged during checkout but immediately refunded after the cancel...
I can't get a healthy response from Zara customer service, no refund has been made, for some reason I can't place an order. 20 of my orders are automatically canceled. It's not one, not two, 20 in total...I want to know the reason, there is no return, I am constantly directed to the bank. There is n...
Zara canceled my order out of nowhere. what the heck?? I tried to change the order three times, hoping to finally get it, but each time it got canceled. So, I reached out to my bank to figure out what was going on with my card, thinking there might be a problem. Turns out, the cancellations had no...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I’ve been facing ongoing issues with Zara's online shopping platform. My account was locked, and I couldn’t log in. After trying to recover it via email, I had no success, so I created a new account. However, even with the new account, I placed four different orders at various times, and all were ca...
Comments