5
Resolved

Zara Took Payment from My Account Without My Approval

May 25, 2025 4:59 PM42
Enise's Thank You Message
The issue has been resolved and a refund has been issued. Thank you for your attention and for resolving it quickly.

On May 24, 2025, I noticed an unauthorized withdrawal of ₺5,040 from my account by MOKAUNITED/Zara Giyim, which I did not approve or even know about. I’m baffled by how this transaction was authorized since I never gave my approval for such a payment. This situation has left me feeling quite uneasy and surprised. I kindly ask for a prompt resolution to this issue and for the amount to be credited back to my account. Thank you. It's concerning to realize that such incidents can occur so effortlessly, particularly when a reputable name is involved. If this situation isn't addressed quickly and effectively, I will be compelled to share my experience on my social media to bring attention to the issue and seek assistance. I look forward to a prompt response from the relevant parties.

Enise
June 1, 2025 7:16 PM

The issue has been resolved and a refund has been issued. Thank you for your attention and for resolving it quickly.

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