I’ve been using the Zara app for a long time, but my information is outdated. I can’t log into my current email address through Gmail, and now I have returns pending. Unfortunately, all the return information is being sent to an old email address that I no longer use, don’t remember the password for, and can’t recover. I’ve received no assistance in resolving this issue.
I urgently need support to complete my returns and change my email address in the app. Please help me as soon as possible.
I placed an order on Zara's website and successfully completed the payment. However, I haven't received any notifications or updates regarding the pro...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
I recently purchased a pair of pants from Zara’s online store and decided to return them. When I contacted customer service, they informed me that I would receive an email with instructions on where to drop off the item. However, it has now been four days, and I have yet to receive any email. I hav...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
I returned a dress to Zara through shipping and didn’t even open the package before sending it back. It has been over 10 days, and I still haven’t received my refund. Adding to my frustration, Zara’s customer service line is no longer operational, and all communication is now handled by artificial i...
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