On Friday morning, May 16, 2025, I saw a Zara advertisement online. It was promoting a "mystery box gift" campaign. A user named F**** A***** was advertising Zara and directed me to a link. The website that opened looked like Zara’s official site. Trusting this, I proceeded to make a payment using my card information and checked the privacy agreement box, believing there would be no issues. The payment was listed as €2, which converted to ₺86, but ₺90 was withdrawn from my account. Just when I thought the transaction was complete, I was redirected to the payment page again and asked to pay a second time. There were many positive user reviews, which seemed reassuring. However, I do not give permission for my card information to be used like this. I deeply regret what happened.
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
On 05.02.2025, my credit card information was used to make a purchase from Zara’s online store without my knowledge or authorization. I am submitting this complaint as I find it hard to comprehend how a transaction like this could happen without adequate security measures being implemented. I antici...
On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...
I bought a small €2 package via the Zara app, but soon after, I saw three unauthorized charges of €44 each from the same seller—adding up to almost ₺6,500. I did not authorize these transactions and promptly reached out to my bank to contest them. Even though the bank is looking into the matter, I c...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
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