On October 6, I placed an order with Zara that included a dress and a hat. My order number is 259156531814. The system shows that my order has been shipped, but there has been no movement for 5 days, and the items have not been delivered to me yet. My delivery address is in Marmaris, Muğla.
I have tried multiple times to reach Zara customer service, but it is impossible to connect. The WhatsApp support line was also unhelpful, and I haven’t received any response. I also couldn’t obtain any shipment details from the courier company. I paid ₺3,770 using my bank card, and my issue remains unresolved.
I request that my order be delivered immediately and expect an urgent update and resolution regarding this matter.
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
I am writing to express my deep dissatisfaction with the customer service I received from Zara Türkiye between June 27 and July 5, 2025, regarding two online orders (54221801562 and 54248291422). Despite contacting Zara via WhatsApp live chat more than a dozen times—speaking with representatives suc...
For my Zara online order #5393*39, I purchased two women’s clothing items and one pair of women’s boots using the same-day delivery option. However, 10 days have passed, and my order has still not been delivered, even though the system falsely shows it as “delivered.” I paid for the order with my cr...
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