YSL took my money but my order never shipped, can anyone help troubleshoot the brand’s support?

If YSL took your money but your order never shipped, start by checking your order status directly on the official YSL Beauty order tracking page using your order number, email and billing postcode, as many regions let you track it this way.

You should then contact YSL customer support with your order number and payment proof:

Use the Contact Us form on the Saint Laurent site, or the listed phone/chat options (+1 866-725-6791 for YSL Beauty in the US); they aim to respond within a few business days.

If email/phone doesn’t work, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.