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Ezgi is very satisfied with the result
Resolved

Yves Rocher Pur Bleuet Eye Cream Caused Red Patches Under My Eyes

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March 22, 2025 5:46 pm
50
Ezgi's Thank You Message
“I really thank Yves Rocher. It was a brand whose products I used with pleasure, and for the first time, I experienced an allergy problem with one of their products. They followed the process with great interest and provided me with a refund for the product. I will continue to use their products with pleasure.💚”

I’ve been a loyal Yves Rocher customer for a long time and have always loved their products—until now. For the first time, I’ve had a bad reaction to one of their items: the Pur Bleuet eye cream. After using it, I noticed red patches developing under my eyes, and the irritation hasn’t gone away.

This reaction was completely unexpected, and I’m honestly upset. I don’t have sensitive skin, and I’ve never had an issue with any of their products before. I’m now unsure of what steps to take next, as this is the first time I’ve experienced such a problem.

I’m asking Yves Rocher to take this matter seriously, explain what caused this reaction, and offer a solution or refund.

Ezgi
Ezgi
March 27, 2025 6:41 pm

I was told over the phone that I needed to send the product's image via email so that the right to exchange and return the product could be defined, and I was informed that action would be taken immediately after the image. However, even though it has been 3 days since I sent the image, I have not received any response.

Ezgi
Ezgi
March 27, 2025 6:57 pm

I was immediately contacted, thank you.

Ezgi
Ezgi
April 02, 2025 10:53 pm

Unfortunately, even though 3 business days have passed, a solution has still not been provided for my complaint. I kindly request your attention.

Ezgi
Ezgi
April 03, 2025 11:05 pm

I really thank Yves Rocher. It was a brand whose products I used with pleasure, and for the first time, I experienced an allergy problem with one of their products. They followed the process with great interest and provided me with a refund for the product. I will continue to use their products with pleasure.💚

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