Yves Rocher Moisturizing Pearly Oil Monoi Leaked After Purchase

On 26/06/2026, I purchased a Yves Rocher “Moisturizing Pearly Oil Monoi” product from the Yves Rocher store in İzmir Hilltown. I placed the product, together with my other purchases, into a separate waterproof bag and drove straight home in my own car, keeping the bag on the passenger seat. There were no additional stops, no other bags and no impacts during the journey. When I arrived home, I saw that the lid of the product had broken and the contents had leaked all over the bag. The oil spread everywhere and also ruined the waterproof bag, which belonged to another store. At the time of purchase, I had explicitly asked whether the product was leak‑proof and was told it had been checked. However, there was no safety seal on the product, and I believe there was likely a pre‑existing crack in the lid that caused it to break. I called the store approximately one hour after purchasing the product. The staff claimed that the product had been inspected before sale and even implied that I might have broken the lid myself, pointing out that the other items in the bag were undamaged. This is not correct, as there was no situation in which the lid could have been damaged by impact. There was only this one bag, it remained on the passenger seat the entire time, and nothing else in it was broken. At home, I tried to salvage as much of the product as possible by scooping it back into the bottle with a spoon, which took a long time and created a large oily mess that I had to clean up. Despite this, the product is still not usable without a proper lid. Additionally, I later noticed that the store had placed the wrong receipt in my bag; if I had not been a loyalty program member, I would not even have been able to prove that I bought this product there. I was told the store would call me back about this issue, but I have not received any follow‑up. I request that Yves Rocher resolve this situation by providing either a full refund or a replacement for the defective “Moisturizing Pearly Oil Monoi” product. I ask that you take into account the leakage, the unusable condition of the product, the time and effort I spent cleaning up, and the problems caused by the incorrect receipt and lack of follow‑up from the store, and I expect a prompt and customer‑oriented solution.