Bybit: €2,989.54 SEPA Transfers Missing – No Refund

I am writing to report a serious and ongoing problem with two SEPA bank transfers that have not been credited to my Bybit account. On 21 October 2026 I sent a SEPA transfer of €1,489.54 from my MyFin bank account, and on 22 October 2026 I sent another SEPA transfer of €1,500. The total amount of €2,989.54 was intended to be credited to my Bybit account. However, neither of these deposits has been credited, even though a long time has passed since the transfer dates. On 2 November 2026 my bank MyFin confirmed that both transfers were successfully processed on their side. I live in Morocco and have contacted Bybit customer support many times about this issue. I have provided both payment receipts and all information requested by support. My main case, #27848149, has been under investigation for weeks. I was repeatedly told that the case was escalated and that I would receive updates within 24–48 hours, but no concrete result was provided. At one point, a support agent informed me that the payment provider had still not supplied verified tracing results and that Bybit could not confirm where my funds were. Another support case, #27996687, was even marked as resolved, although my money was neither credited to my Bybit balance nor refunded to my bank account. At this stage I am still missing the full amount of €2,989.54, which has now been blocked for a considerable time without any clear explanation. I request the immediate crediting of the full €2,989.54 to my Bybit account. If this is not possible, I request a full refund of both transfers to my original MyFin bank account. In addition, I expect a clear written explanation of what happened to these transfers, a precise update on the current status of each payment, and, considering the long delay and repeated failed promises of updates, fair compensation for the inconvenience caused.