YoHo withdrew money from my card without notice — how can I recover this unauthorized charge?

If YoHo makes an unauthorized charge, it’s best to act immediately to prevent future charges and request a refund. Here are some useful steps:

• Check for an active subscription: Go to the YoHo app or website → Profile → Subscription. If the plan shows as “active,” cancel it immediately from the same section.

• Contact official support: Send an email to [email protected] with the subject “Unauthorized charge – refund request.” Include your bank statement showing the charge, the date of the transaction, and the last four digits of your card (do not share the full number).

• Help form: If you don’t receive a response, fill out the support form available in the Help / Feedback section of the app, describing your case and attaching proof of the charge.

• Check your payment method: If the charge was made through Google Play or the App Store, request the refund directly through those platforms; they usually respond faster than YoHo’s internal support.

If the issue remains unresolved, you can file a complaint on Xolvie, where your case will be followed up until you receive an effective response.