For years, I've been a loyal customer of Yapi Kredi Bank, using their credit card without incident. When I recently complained about a 357 TL annual credit card fee, I was met with shocking indifference from their customer service. Despite my repeated calls to express my displeasure, they failed to register my complaint. On the third call, another customer service representative advised me to pay off the debt with my accumulated points, which was the same advice I had previously received. It's absurd to think that I'd spend an entire year participating in campaigns and spending money to earn points, only to use those points to pay off my annual credit card fee! This offer appeared to be an attempt to deceive me. I declined the proposal and informed them that if the annual fee was not refunded, I would cancel my card. They promptly closed my account, much to my surprise. This incident exemplifies how Yap Kredi Bank treats its loyal, long-term customers. Consider this when evaluating their services.
Yapi Kredi Bank charged me 404.50 TL as an annual fee for my Yapi Kredi Gold credit card on June 14, 2023. I request that this annual fee be canceled immediately, in accordance with the regulations, and without any additional conditions. Credit card issuers must offer a card type that does not have ...
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
Yapi Kredi Bank, by promising a specific promotion amount, lures retirees into transferring their pensions to their institution. However, they fail to honor their commitments. They are targeting elderly individuals facing health issues and financial difficulties, and it's appalling. They're swindlin...
On September 3, 2023, my Yapi Kredi World credit card with the number 492130******7359 was charged 404 TL as an annual card fee. However, I was never informed of this fee when I received the card. In this regard, I would like to point out that, according to the Consumer Law of May 28, 2014, Article ...
I've had to deal with Yapi Kredi Bank several times as a result of an incorrect transaction I made. Unfortunately, the solutions they've proposed have always worked against my best interests. Despite following the advice of their customer representative and attempting to rectify the situation, they ...
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