Yalla suddenly banned my account after a gift purchase, how can I appeal or recover it?

I play Yalla101 Okey on my iPhone using my Facebook account with ID 174362472. Today, without using any cheats, simply by playing the game normally and reaching the top 10 through duels, my account was unfairly penalized. I received a warning stating that I was banned until 03.15.26, based on claims...

I have been a dedicated Yalla Live user for 7 years. Yesterday, I posted a photo, and it seems that someone decided to report it. Consequently, my account faced suspension, resulting in an unexpected 2-year ban. This punishment is utterly unreasonable and lacks justification. I’m requesting that Yal...

I have serious complaints about the admins named A***, Kalpsiz, A****, and Asimelek on the 101 Yalla platform. These individuals often lie, ban users without reason, and use offensive and insulting language. In some cases, I was even asked to pay money to have my ban lifted. In particular, the admin...

On September 12, 2025, I purchased a coin package in the Yalla app through Google Play. I accidentally made this purchase and immediately requested a refund, which was approved by Google Play. However, even after 12 days, no refund has been issued to my bank card. Additionally, during this period, ...

On September 16, 2025, my account registered to the email address f***********@gmail.com on the Yalla 101 app was banned without any explanation. My account contains important information and my past chats. I have never experienced a similar issue before, and I did not receive any warning or clarifi...

On 14/08/2025, while playing on my Samsung Galaxy A24, my Okey Yalla account was suddenly blocked without any prior warning or notification. My account ID is 34389744. There was no balance or payment activity on my account, and I have never experienced such an issue before. This block happened comp...

I use the Yalla101 Okey app on my iPhone 13 (iOS). Two days ago, without any prior warning or explanation, both my account and my device were banned. I only realized this when I tried to open the app. I immediately reached out to the support team, but instead of helping, they responded with an unhe...

Hello, I’ve been a loyal Yalla Live user for 7 years. Yesterday, I shared a photo, and apparently someone reported it. As a result, my account was suspended—with a shocking 2-year ban. This punishment is completely unfair and unjustified. I’m asking Yalla Live to review my account and actions. You’...

I have been playing on my Yalla 101 Okey account for a long time, but I am now unable to log in. I am unsure why this issue is occurring and need assistance to resolve it as soon as possible. This has caused a significant inconvenience, as I value the time and effort I’ve invested in the game. I am...

Yalla 101 Okey has put me in a terrible situation. My 11-year-old son made an enormous amount of purchases, and I was in shock when I saw the charges. I’ve filed a dispute with the bank, but I can't understand how this happened—no password was required for authorization. It’s unbelievable. I’m waiti...

Yalla admin, we are getting banned repeatedly for no reason. There’s no swearing, no slang, no inappropriate content, no pictures. I’m just in the room by myself, yet my nickname keeps getting banned every week. Yalla used to have support where we could explain our issues, but now that’s gone too. T...

While I was playing Yalla Okey, my account was deleted. A new account was instead established when I attempted to get back in. This circumstance is shocking and annoying to me. In an effort to recover my account and learn why it was deleted, I contacted Yalla Okey for assistance. But neither the em...