Yalla suddenly banned my account after a gift purchase, how can I appeal or recover it?

I have been a dedicated Yalla Live user for 7 years. Yesterday, I posted a photo, and it seems that someone decided to report it. Consequently, my account faced suspension, resulting in an unexpected 2-year ban. This punishment is utterly unreasonable and lacks justification. I’m requesting that Yal...

On 14/08/2025, while playing on my Samsung Galaxy A24, my Okey Yalla account was suddenly blocked without any prior warning or notification. My account ID is 34389744. There was no balance or payment activity on my account, and I have never experienced such an issue before. This block happened comp...

I use the Yalla101 Okey app on my iPhone 13 (iOS). Two days ago, without any prior warning or explanation, both my account and my device were banned. I only realized this when I tried to open the app. I immediately reached out to the support team, but instead of helping, they responded with an unhe...

Hello, I’ve been a loyal Yalla Live user for 7 years. Yesterday, I shared a photo, and apparently someone reported it. As a result, my account was suspended—with a shocking 2-year ban. This punishment is completely unfair and unjustified. I’m asking Yalla Live to review my account and actions. You’...

I have been playing on my Yalla 101 Okey account for a long time, but I am now unable to log in. I am unsure why this issue is occurring and need assistance to resolve it as soon as possible. This has caused a significant inconvenience, as I value the time and effort I’ve invested in the game. I am...

Yalla 101 Okey has put me in a terrible situation. My 11-year-old son made an enormous amount of purchases, and I was in shock when I saw the charges. I’ve filed a dispute with the bank, but I can't understand how this happened—no password was required for authorization. It’s unbelievable. I’m waiti...

Yalla admin, we are getting banned repeatedly for no reason. There’s no swearing, no slang, no inappropriate content, no pictures. I’m just in the room by myself, yet my nickname keeps getting banned every week. Yalla used to have support where we could explain our issues, but now that’s gone too. T...

While I was playing Yalla Okey, my account was deleted. A new account was instead established when I attempted to get back in. This circumstance is shocking and annoying to me. In an effort to recover my account and learn why it was deleted, I contacted Yalla Okey for assistance. But neither the em...