Yalla flagged my account for suspicious activity after recharge, how can I clear this?

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Xolvie Resolution Specialist December 25, 2025 3:43 pm

If Yalla flagged your account for suspicious activity after recharge;

• Contact Yalla support immediately via in-app support or email and explain that your account was flagged after a recharge
• Provide your user ID, username, recharge amount, date/time, payment method, and screenshots of the transaction

Ask them to;

• Review the recharge transaction and account activity
• Explain why the account was flagged and which rule was triggered
• Remove the restriction once ownership and payment are verified

If the problem persists;

• Keep all payment receipts, screenshots, and communication
• File a complaint on Xolvie to connect with others and find support

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