I submitted a $100 withdrawal request through XM on May 5, 2025, asking for the funds to be sent to my Halkbank account. It’s now been 24 days, and the money still hasn’t arrived. When I contacted XM support, they requested a bank statement. I provided the official statement from my bank—still, they rejected it.
I then went to my local branch and got the statement printed, photographed it, and converted it to PDF. They rejected that too. I even sent a screen recording of my bank transactions—again, denied. XM keeps finding new excuses not to process my withdrawal.
This kind of stalling for just ₺3,200 is unacceptable and incredibly frustrating. I’ve done everything they asked and yet I’m still being stonewalled. I even asked my bank to provide a formal transaction receipt, but they said they couldn’t issue one for an amount that hasn’t arrived.
XM needs to stop dragging its feet and process my withdrawal immediately. I’m extremely disappointed and will not stay silent. I expect them to fulfill their obligation without further delay or excuses.
On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...
I submitted a withdrawal request to XM Global over a week ago, and since then, I’ve been caught in a never-ending loop of document requests. I provided everything they asked for—ID, proof of address, account details—yet my withdrawal still hasn’t been processed. I’ve reached out via email, but no o...
On Sunday, March 23, 2025, I sent a local bank transfer to XM using the IBAN provided under “Pratik İşlem Ödeme ve Elektronik Para A.Ş.” Despite follo...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
On October 26, 2025, at 11:50 PM, I submitted a withdrawal request of $110 through the XM Global mobile app from my standard account using the bank transfer method. Although the app shows the transaction as successful, the funds have still not arrived in my bank account despite the time that has pas...
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