I purchased a Xiaomi S1 Active smartwatch, and within a short period, the silicone strap tore (the same issue happened to a friend). I couldn't find a replacement strap in the exact color anywhere. As the product was under warranty, I sent it to the specified service center for replacement. They claimed it was due to user error and demanded an exorbitant fee, even though I couldn't find the exact color (described as midnight blue) needed. Naturally, I refused and requested my watch back. Xiaomi, a supposedly reputable brand, sells defective products and then demands outrageous prices for replacement parts. To add insult to injury, they sent my watch back with postage due, just like my experience with their robot vacuum.
I had purchased a Xiaomi S10 robot vacuum and sent it to the warranty service due to a malfunction. It was returned, claiming the issue had been fixed, but this time the vacuum started spinning in circles, and its suction power weakened. On top of that, it randomly stops working, making it impossibl...
My Xiaomi Mi Robot Vacuum Mop Essential White's battery was draining in less than 5 minutes. I sent it to Ouno Service, who claimed that the device's battery needed to be replaced, which they would do for a fee. However, I reminded them that the product's 2-year warranty was still in effect. Surpris...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
I purchased a Xiaomi robot vacuum, hoping for quality and reliability, but unfortunately, it has been nothing but a hassle. After just a short time, the device had to be sent for service twice in a row. When it came back the second time, the filter was completely worn out. When I reached out to cust...
I sent my non-functioning Xiaomi S10T robot vacuum to your service center. After inspection, I was informed that the dustbin and filter needed replacement, and I was asked to pay ₺2,000 for the service. I proceeded with the payment, and the product was returned to me. However, the filter was not rep...
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